Last updated: September 9, 2026

At Paws By Mehdi, we want you and your pet to be completely happy with your purchase. If something isn't right, we're here to help.

1. 30-Day Easy Returns

You have 30 days from the date your order is delivered to request a return.

To be eligible for a return, the item must:

• Be unused and in its original condition
• Be in the original packaging, when applicable
• Include all original accessories and components
• Not be damaged due to misuse, improper handling, or normal wear and tear

Some products may have additional return requirements depending on their nature.

2. How to Request a Return

To start a return, please contact our customer support team with:

• Your order number
• The reason for the return
• Photos or other information, if requested

Contact us at [your support email].

Please do not send an item back before receiving return instructions from our team.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.

Send us your order number and clear photos/videos of the item and packaging so we can review the issue and provide the appropriate solution.

Depending on the situation, we may offer a replacement, refund, or another suitable resolution.

4. Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow additional time for your bank or payment provider to process and display the refund in your account.

5. Return Shipping

Return shipping arrangements and costs may vary depending on the reason for the return.

For items that are damaged, defective, or incorrectly sent, please contact our support team before returning the product so we can provide the appropriate instructions.

For other returns, any applicable return shipping costs will be communicated before the return is processed.

6. Items That Cannot Be Returned

For health, hygiene, or safety reasons, certain products may not be eligible for return once opened or used.

This may include certain pet-care, grooming, feeding, or hygiene products.

If you're unsure whether your item is eligible, please contact our support team before opening or using it.

7. Exchanges

If you received a damaged, defective, or incorrect item and would prefer a replacement, contact us and we'll review your request.

Product availability may affect whether an exchange can be provided.

8. Order Cancellations

If you need to cancel or change your order, contact us as soon as possible after placing your order.

Because orders may be processed or shipped quickly, we cannot guarantee that cancellation will be possible once an order has entered processing or shipment.

9. Questions About Returns?

We're here to help.

Email: [your support email]

Our customer support team will be happy to assist you with your return or refund request.

🐾 Paws By Mehdi

Shop with confidence. Love every moment with your pet.